FAQ



  • How long does delivery take?

    Delivery time is between 7-14 working days, but please allow up to 18 days for delivery. We send packages with register mail (most discreet way of packing). So You will be able to track Your shipment. You do not have to worry about anything, cause we always deliver our products, so You will always receive Your order.

  • Which payment options do You have?

    We have 3 payment options at the moment. You can check them under section PAYMENT.

  • From where do you ship your products?

    We deliver our products from shipping point in EU (European Union). Average delivery time is up to 7-14 days, sometimes a bit longer up to 18 days.

  • What happens, if there is a delay on shipping?

    Sometimes shipping process takes a bit longer, due to different possible situations (customs, stock, shipper problems, holidays time...), but we always deliver our products. You can check Your shipment any time during shipping with Your tracking number provided to You.

  • What happens, if order is not delivered in promised time frame?

    If order is not delivered in promised time frame (7-14 business days), then it is usually due to order being seized (1% through our statistics) or due to post routes or due to holidays time. But do not worry, You will receive Your order 100%. If order is not at location after one month, we always resend it!

  • What happens, if order was seized?

    If order was seized, then we cover 50% of loss value (order value), but You need to send us photo of seizure note to our 2 emails provided under section HOW TO CONTACT US. After we will receive photos, we will give You SEIZURE CREDIT (50% of loss value) for Your next order. You need to pay for Your next order total amount and then You will choose some product for given SEIZURE CREDIT amount and we will send it along with Your new order.

  • The product/s in my order were damaged during transit, what do I do?

    Please contact us immediately through one of our 2 emails provided under section HOW TO CONTACT US (send us photo of damaged product and package itself) so we can take actions. Your product will be promptly resent to You or we will give You SHOP CREDIT. We guarantee you safe delivery. We will find best solution for You.

  • Why are your prices lower then from other online stores?

    Product costs are based on their actual cost and our per unit cost is not highly inflated as at the other online pharmacies. We are the official importer of AsiaPharma products, British Dragon. We sell original AsiaPharma and British Dragon products that can all be verified on the original page of AsiaPharma.com and Britishdragon.com.

    Generic products are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection.  As patents near expiration, all manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts.

  • Are your products the same as what I get at my local pharmacy?

    We sell generic products and the product contains exactly the same active ingredient as their branded products, often even produced, or partly produced in same factory in Asia. You will get exactly the same product but the only difference is the name of the manufacturer and the price.

  • Is my purchase through your company kept confidential?

    Everything You submit to our company is done through SSL, which means that all Your information is encrypted and confidential. We maintain our SSL to ensure that Your privacy is guaranteed! Once Your order is placed, Your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling Your order. At no time is Your information accessible by any party not involved in the fulfillment of Your order. We do not sell, rent or give away for free any information You provide us. Your order will always arrive discretely packaged to the name and address provided.

  • What is quality of Asia Pharma products?

    The manufacturing is done under strict WHO GMP guidelines to ensure high manufacturing standards in producing high quality products. Asia Pharma products are registered in several Asian and European countries Food and Drug Agencies.

  • Do You have any special offers?

    Yes off course we have. We have special offers every month. We send email to our users every month with all monthly specials. You can check it under section MONTHLY SPECIALS OFFERS.

Leave a comment

Your email address will not be published. Required fields are marked *